Privacy Policy - Melaan

This Privacy Policy outlines how Melaanshop.com (referred to as the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

COLLECTING PERSONAL INFORMATION

When you visit our Site, we collect certain information about your device and interaction with the Site, as well as information necessary for order processing. We may also collect additional information if you contact us for customer support. "Personal Information" refers to any information that uniquely identifies an individual. Here's what Personal Information we collect and why:

  • Order information: We collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number to fulfill your orders, process payments, arrange shipping, provide order confirmations and invoices, and communicate with you regarding our products or services.

  • Customer support information: We collect information provided by you to offer customer support.

USING PERSONAL INFORMATION

We use your Personal Information to provide our services, including offering products for sale, processing payments, fulfilling orders, and keeping you informed about new products, services, and offers.

LAWFUL BASIS

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent.
  • The performance of the contract between you and the Site.
  • Compliance with our legal obligations.
  • To protect your vital interests.
  • To perform a task carried out in the public interest.
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

We retain your Personal Information for our records unless you request its erasure. You have the right to request erasure of your information. Please refer to the "Your rights" section below for more information.

AUTOMATIC DECISION-MAKING

We do/ do not engage in fully automated decision-making that has a legal or significant effect using customer data. However, our processor Shopify may use limited automated decision-making to prevent fraud, which does not significantly affect you.

COOKIES

We use cookies to enhance your browsing experience on our Site and provide our services. Cookies store information such as login credentials and preferences, eliminating the need for re-entry. We also utilize cookies to gather insights on website usage. You can adjust your cookie preferences in your browser settings.

For more detailed information about our privacy practices and how we safeguard your Personal Information, please refer to our full Privacy Policy.